Please submit your support issue here
We are standing by, and we’ll get back to you within 24 hours. If it is urgent please state that on the form. Thank you!
🤝 How to Get Support
| Option | Description |
|---|---|
| Submit a Support Ticket | Reach out via our Help Desk portal. Describe your issue and we’ll respond quickly. |
| Live Chat | Chat with our support rep during business hours directly in the app or website. |
| Phone Support | For urgent issues, call us and speak to someone who can help. |
| Email Support | Send us an email at support@onetrackmarketing.com and we’ll follow up within 24 business hours. |
📚 Explore Our Resources
| Category | What You’ll Find |
|---|---|
| Documentation & Guides | Step-by-step walkthroughs for setup, integrations, workflows, and more. |
| Video Tutorials | Short videos to help you understand core features (chat bot install, phone answering, social media tools). |
| FAQs | Answers to the most common questions asked by new and existing users. |
| Product Updates / Changelog | See what’s new: feature releases, bug fixes, improvements. |
Frequently Asked Questions
Frequently Asked Questions
Here are some of the top questions our customers ask:
How does the AI phone answering system work?
Our AI phone assistant answers every call instantly, 24/7. It can greet customers, answer common questions, capture leads, and even schedule appointments. If the caller needs a personal touch, the AI forwards the call or sends a detailed message to your team.
Do I need any tech skills to set this up?
Nope! Setup is simple and requires just two small lines of code on your website. If you’re not comfortable doing it yourself, our team will handle the entire installation for you no extra cost, no stress.
Can the AI handle multiple languages?
Yes! Our system supports multiple languages and accents, so your customers can speak naturally and comfortably, no matter where they’re calling or chatting from.
What happens if someone calls after hours?
Your AI answers immediately, just like during regular business hours. It can capture details, schedule appointments, or take messages so you never miss a lead even at night or on weekends.
Does it integrate with my existing CRM or calendar?
Absolutely! Our system integrates with popular CRMs, booking platforms, and calendars. This means calls, chats, and scheduled appointments automatically sync with the tools you’re already using.
Will my customers know they’re talking to AI?
Not necessarily. Our AI uses natural, conversational language that feels like talking to a real person. Most customers simply appreciate the fast, accurate responses.
What if I need to update the AI’s responses?
It’s easy. You can adjust scripts, responses, and workflows through a simple dashboard. Or, if you prefer, our support team can make updates for you.
