Last revised: September 23, 2025
This Privacy Policy describes how Leadmazing.com and its affiliates (collectively “Leadmazing,” “we,” “our,” or “us”) collect, use, and disclose your personal data when you access or use our website, products, or services.
By using our website, submitting information, or using our services, you agree to the practices described in this policy.
1. What Information We Collect
We collect different types of information depending on how you interact with us. This may include:
- Contact & Account Information — name, email address, phone number, business name, billing address, login credentials.
- Technical & Usage Information — IP address, browser type and version, operating system, device details, time zone, and usage patterns (pages visited, features used).
- Content You Provide — messages, recordings, live chat or call transcripts, forms you fill out.
- Communications Preferences — your preferences for how we contact you (e.g. email, phone, SMS).
- Cookies & Tracking Data — cookies, web beacons, similar technologies that help us understand site usage and improve performance.
2. How We Use Your Information
We use the personal information we collect for purposes including:
- To provide, maintain, and improve our services (AI chat, AI phone answering, CRM, social media tools, etc.).
- To configure and personalize your user experience.
- To conduct onboarding, setup, and technical support.
- To send communications (e.g. account updates, newsletters, promotional offers) when permitted.
- To analyze usage and measure effectiveness of our features and marketing.
- To detect, prevent, and respond to fraud or security issues.
3. How We Share Information
We may share your information in the following circumstances:
- With vendors and service providers who perform services on our behalf (hosting, analytics, payment processing, etc.).
- For legal reasons when required by law, or to respond to lawful requests by public authorities.
- In connection with business transfers (e.g., merger, acquisition, or sale of assets).
- With your consent, or as otherwise disclosed at the time you provide information.
4. Cookies, Analytics, & Tracking
- We use cookies and similar tools to enable core website functionality, remember preferences, and analyze performance.
- We may use third-party analytics tools (e.g. Google Analytics) to understand how users interact with our website and services, so we can improve product experience.
- You may disable certain cookies via browser settings, though this may affect your ability to use some features.
5. Data Retention & Storage
- We retain personal information only for as long as necessary for the purposes described in this policy, or as required by law.
- When information is no longer needed, we will delete or anonymize it.
- We store and process data in secure environments, implementing physical, administrative, and technical safeguards.
6. Your Rights & Choices
Depending on your jurisdiction, you may have rights including:
- Accessing the personal data we hold about you.
- Requesting correction or deletion of inaccurate or outdated data.
- Objecting to or restricting certain processing activities.
- Withdrawing consent where applicable.
- Opting out of marketing communications.
If you wish to exercise any of these rights, contact us using the information in Section 10 below.
7. International Data Transfers
If data is transferred outside of your country of residence, we ensure that protections are in place (e.g., standard contractual clauses, legal requirements) to safeguard your data in accordance with applicable law.
8. Information Security
We take reasonable measures to protect your personal data:
- Secure servers, encryption of data in transit and at rest where practical.
- Access controls and monitoring.
- Regular review of security practices to guard against unauthorized access, disclosure, or destruction.
9. Children’s Data
Our services are not directed to children under the age of 16 (or a higher age if required by law in your jurisdiction). We do not knowingly collect personal data from children under that age. If you believe we have done so, please contact us and we will address it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do:
- We’ll post the updated policy on our website with the “Last revised” date.
- If changes are material, we will notify you by email or via our platform.
- Continued use of services after the changes constitutes your acceptance of the updated policy.
11. How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our practices, you may contact us at:
Leadmazing Marketing
Email: info@leadmazing.com
Address: 4245 S Beltline Hwy, Madison, WI 53011
